SPECIALISTS IN YOUR BUSINESS
Movired focuses on significantly improving the impact of IT investments on Consumer Electronics industry. Our aim is to fill this gap with tailor-made developments related to the MRO activities that make your Consumer Services more efficient.
MRO Suite Solution was born by combining in-depth knowledge of after-sales services market for consumer electronics with an unrivalled technical expertise in IT, business process reengineering and supply chain management.
MRO Suite Solution is designed as a customized technology solution to cover all the functionality on chain repair of electronic devices. Supporting end-to-end customer Service Lifecycle Management allows repair service companies achieve higher levels of process automation and optimization.
Besides the optimization and automation of processes, MRO Suite offers an integrated platform for all business functions and stakeholders that comprise Repairs Chain Management, including returns & repair avoidance, parts management and pricing, billing and budgeting, reverse logistics and Service Knowledge Management which results on a direct determinant of overall service performance.
MRO Suite has been designed to impact directly on repair avoidance, service level compliance, first time fix rate, service parts fills rate, field technician utilization rate as well as repair turnaround time and mean time to repair.
As a result, post-sales service organizations that have implemented MRO Suite reap tangible financial returns and operational level improvements as well as high levels of customer satisfaction.