Product

Technology
  • Web Based
  • SOA
  • Web Services
  • Cloud Based
  • Load Balancer
  • Auto Scaling
  • Cluster Enviroment

Amazon Web Services

Main Modules

Hub & LogisticsModule responsible for the management and automation of operations for logistic and reverse logistics to third parties and between the Hubs.

WhareHouse & Supply ChainModule responsible for the management and automation of logistics and warehousing operations in the repair centers and stores.

LaboratoryModule responsible for the management and automation of device repair chain management.

Business IntelligenceManagement Scoreboard, Executive Information System & Decision Support System.

BOSS – EBSEnterprise Service Bus which allows interaction and communication between enterprise systems as well as end-to-end real time visibility for all stakeholders in the supply chain.

Main Funcionalities
  • On-Device Diagnostics Tool
  • Returns and Repair Avoidance
  • Loaner/Exchange Management
  • Service Knowledge Base
  • RMA/DOA Management
  • Device Trade-in (upselling,swap,loan)
  • Logistics
  • Fraud Management
  • Spare Parts Inventory, Planning & Forecasting
  • SLA (Service Level Agreement) Integration
  • Claims Handling & Validation
  • Warranty and Non Warranty Management
  • Reverse Logistics
  • Event Driven Integration & Visibility
  • Supply Chain event Monitoring
  • KPI Analysis & Reporting
  • Device, Channel & Customer Segmentation
  • Care Point Web Platform
  • Payment Gateway

scalability
visibility
accessibility
integration
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